Registration
Follow the steps in order to register on Bitvalex:How to register on Bitvalex?
In order for your registration to be successful, you need to:What are the requirements for registering an account at Bitvalex?
Your password must be a minimum of 6 characters but less than 64 long and must include at least: In case you don’t see an email with an activation link in your inbox after registration, please do the following: If you have done the checking and still haven’t found the email in your mailbox, please contact us at [email protected] or via the support system from your profile. To open a Corporate Account you need to provide information and documentation on your company, its Ultimate Beneficial Owners and everybody that will have access to your Bitvalex corporate account. Please, contact [email protected] for more details about the requirements. Verification There are three different verification levels: 1. In order to pass the verification process you need to provide: 2. Additionally, in order to verify your full name you must provide a scanned copy or a photo of one of the following documents: Documents that are not accepted for ID verification: Document requirements: 3. As a proof of your address, you are required to upload one of the following documents: Document requirements for proof of address: 4. To verify your identity, you need to upload a photo of you holding the ID in your hand. The document should be held next to your face for comparison. In order to open a corporate account, you need to fill in a questionnaire and to provide the following documents: Should you wish to open a corporate account, please contact us at [email protected]. The processing times vary depending on the type of verification. We try our best to verify your account within 24 hours. Please have in mind that at times of high volume, there might be delays. Please note that contacting support multiple times within the usual 5-day period for verification would not speed up the process and will put additional strain on our team. In order to verify your account, you need to provide a photo of you holding your ID card/passport and a handwritten piece of paper with the current date, "bitvalex.com" text, and your signature. Your ID document must be close to your face for a successful face recognition. It must not be hidden by your hair, fingers, etc. You can hold the ID card/passport and the written paper in either of your hands (there is no problem to have them both in one hand) as long as both are clearly visible and not hiding your face. Miscellaneous If you wish to update your data, please contact us at [email protected] or via the support system from your profile. If you have mistaken some of your data, please contact us at [email protected] or via the support system from your profile. It is currently not possible to create multiple accounts or sub-accounts. One person or one business must have only one account. If you wish to deactivate your account, no matter for what reasons, please contact us at [email protected] or via the support system from your profile. The deletion or destruction requests of both your Account and Personal Information will be reviewed and processed only where this is not inconsistent with legal and regulatory obligations.What are the password requirements?
I haven’t received an activation link.
How to open a Corporate Account?
What are the Verification Levels?
What is the required information to pass KYC Verification?
What are the documents required for a corporate account?
How long does it take to get verified?
What is an ID confirmation photo?
I changed my name/email/address/phone/etc. How can I update my info?
I entered incorrect data (name, birth date, etc.), how can I edit it?
Can I have multiple accounts?
How to deactivate my Bitvalex account?